If you are reading this article, your App is acting like a Couchlandrian and preventing glorious suffering. Don't worry, we have some solutions that will get you back on your bike and suffering the right way. Below are the troubleshooting steps we use to help solve the dreaded "Log In or Subscription Error" that users get on occasion.
This is the screen we are going to banish back to Couchlandria!
The very first thing we do is head to the settings page and verify that we are logged in. You will see your subscription information at the bottom of the screen. If you can't see that, then head to the Top right corner and select "Log In".
Log Out and Back In
The next thing we will do is simply log out and log back in while connected to the internet. The App needs to validate your subscription with the server. You may get the log in error message or subscription error if you are offline when your subscription is due.
Verify Username and Password
Still not working? Next we will validate that our username and password is correct on the website. Please go to the link provided: https://app.thesufferfest.com/account/login . Enter your username and password on the Sufferfest Website to validate that everything is correct. If you have forgotten your password, you can now request a new one.
Verify Internet Connection
The next thing we must ensure is our internet connection is good. Be wary of public or work internet, especially donut shops. They will block all access to the Sufferlandrian Server and deny you access to the App. Find a network you know works, and then try to log in again.
Delete The App and Download Again
Our last ditch effort to get things running again is to delete the App and download it again. Sorry about that! Sometimes you can get errors in the download process. Still not working? You need to email email@example.com to help you right away. These are a small group of dedicated people who will get your suffering the right way quicker than a "Violator" sprint.